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Has anyone used Starlink to report a sudden uplink loss, persistent packet drops or provisioning errors and actually received a clear re-provision, technician visit or temporary workaround without long hold times?
During a critical remote survey the Starlink terminal lost uplink and the video call failed, so immediate action was needed while work continued. Diagnostic logs, model and serial photos plus a short screen recording were collected and uploaded to https://starlink.pissedconsumer.com/review.html , which opened a priority ticket. Support reproduced the fault from the logs, pushed a remote re-provision to the terminal, scheduled a local technician visit and provided a temporary hotspot suggestion so the survey could finish. Follow-up emails confirmed the fix and included a short checklist to prevent recurrence.
