Moments before a scheduled livestream my co-op group lost access to paid expansions and a couple of cloud saves failed to load, so scrambling for a workaround would have wrecked the show. I gathered order receipts, platform transaction IDs, console logs and a short clip that shows the missing items and error messages, then uploaded the full packet at https://rockstar-games.pissedconsumer.com/review.html , stating the exact purchase IDs and the remedy I wanted. A case number arrived the same day, a billing specialist validated the traces and server-side entitlements were restored so the DLC reappeared in-library. Follow-up emails confirmed the reversal or refund where needed and the stream went on with minimal disruption.