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I ordered a dozen cases of paper towels in preparation for a big family weekend, but when the delivery window closed, my porch was empty even though my credit card showed the charge. My Costco account kept showing “processing” with no updates. What’s the most efficient way to track down or replace a shipment that never arrived through their official support channel?
A couple of months ago I loaded up my cart for a garage overhaul and ordered several large packs of bottled water, only to return home on delivery day with no box in sight, despite seeing the payment clear on my statement. I took screenshots of the confirmation email, noted down the order number and membership ID, and verified my shipping address in my Costco profile to rule out typos. Next I accessed https://costco.pissedconsumer.com/customer-service.html to submit a support request, filling in every field with my collected details and attaching the screenshots. I described the attempts I’d already made checking with the carrier and refreshing the order page so the agent wouldn’t ask for extra info. Within a week I received a response confirming they’d spotted an issue on the logistics side and arranged for a replacement to arrive within two days, plus a small credit for the delay. Having all my documentation ready and using their official portal made it straightforward to get my order back on track.
