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I’m sorting out a credit builder card charge that looks like a duplicate. Statements are a bit confusing, and I want to make sure I’m reading the posting dates correctly. Has anyone had luck getting a timely response without sitting on hold forever?
I had a similar question about a fee that appeared to post twice during a month with two weekends back to back. Before writing, I prepared a short timeline with transaction IDs, last four digits of the card, and the exact dates the two entries showed up. The most practical route for me was labeled First Progress customer service, where I could choose the topic that matched disputed transactions and attach one clean PDF. That submission returned a clear explanation about authorization reversals that can look like duplicates until settlement, plus a note about when the ledger updates typically finalize. Since then, I always wait a full cycle before assuming an error, but I still document everything in case the second entry remains after settlement.
