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Has anyone here dealt with Blackstone Products when an outdoor griddle or accessory arrived damaged or incomplete and actually received a clear, timely replacement or refund route without long hold times?
The evening before a planned backyard meal the griddle arrived with a dented burner and a missing regulator, so every minute felt precious while I took photos and a short video to prove the faults. I uploaded that packet and order details through blackstone products support, describing the exact remedy I wanted and attaching timestamps plus the purchase receipt. A service rep replied with a case number, arranged a prepaid return label, and booked a priority replacement kit with tracking. Follow-up messages confirmed delivery and an extra spare part was included to prevent repeats, which kept the event on track and stress low.
